Brown Raven Tours
Effective Date: 29th October 2026
1. Introduction
Brown Raven Tours (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or book travel services with us.
By using our website or services, you agree to the terms of this policy.
2. Information We Collect
a) Personal Information
We may collect:
- Full name
- Email address
- Phone number
- Passport details (when required for bookings)
- Payment and billing information
- Travel preferences and special requests
b) Non-Personal Information
- IP address
- Browser type and device information
- Pages visited and general website usage data
3. How We Use Your Information
We use your information to:
- Process and manage your bookings
- Send booking confirmations, updates, and important travel information
- Provide customer support
- Improve our website and services
- Send marketing communications (only if you have opted in)
- Meet legal and regulatory requirements
4. Sharing Your Information
We may share relevant information with:
- Hotels, lodges, camps, airlines, and transport providers (as needed to fulfil your booking)
- Payment processors
- Government authorities when legally required
We do not sell your personal data.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration.
6. Cookies
Our website uses cookies to improve your browsing experience and to understand how the site is used. You can disable cookies through your browser settings if you prefer.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Ask us to correct or update inaccurate information
- Request deletion of your data (subject to legal and contractual requirements)
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the details below.
8. Data Retention
We keep your information only for as long as necessary to fulfil your booking, meet legal or accounting requirements, and handle any follow-up queries.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date.
11. Contact Us
Brown Raven Tours
Email: info@brownraventours.com
Phone: +254 735 363 227
